Frequently asked questions

Incoterms and logistics responsibilities for B2B orders

How we apply Incoterms 2020 to shipments from our Mexican plant: EXW, FOB, DAP, DDP, risk transfer, cargo insurance, customs clearance and Carta Porte 3.0.

The Incoterm defines who pays, who carries the risk and who signs the customs

For a corporate merch order that crosses a border, the Incoterm is the contract that answers the three questions that determine the total landed cost: who pays the main carriage, who carries the risk if the cargo is lost or damaged, and who files the customs clearance at destination. We work exclusively with Incoterms 2020, which is the current version published by the International Chamber of Commerce and the one every Mexican and foreign carrier recognizes without ambiguity. Any reference to older terms, or to hybrid clauses like "FOB destination" without customs included, we reject in writing because they open the door to disputes in case of a loss.

The most common Incoterm for Mexican clients receiving at their own warehouse is DAP, delivered at place. We contract the transport, pay the freight, manage the export clearance and carry the goods to the client's door; the client carries the risk from the moment the load comes off the truck at their premises and pays the import clearance when applicable. For corporate clients on an IMMEX program, the typical Incoterm is FCA our plant, because the client prefers to take control of the transport from the border to feed their own pedimento. For clients importing into the United States, Canada or the European Union, we use DDP to their warehouse so they receive the goods ready to use with no surprise taxes at the border.

For domestic shipments within Mexico we mainly operate DAP and EXW when the client runs their own logistics. DAP delivers to the client's premises in any state, with a transport charge indexed to weight, volume and distance. EXW means the client picks up at our plant or hires the carrier of their choice; in that case our responsibility ends when the load crosses our warehouse door and we hand over the Carta Porte 3.0 with the client's carrier details. We do not recommend EXW for clients without logistics experience because the risk of in-transit damage rests entirely with them.

Cargo insurance is optional under DAP but mandatory under DDP and under every term where we carry the main risk. We work with an open policy at a Mexican AA-rated insurer, covering physical damage, total and partial theft, and verifiable shortlanded quantities at the moment of delivery. The insurance premium is quoted as a separate proforma line, normally between 0.4% and 0.7% of the declared value. For high-value shipments we recommend an "all-risk" policy with extended coverage that includes political events, strikes and natural disasters; the cost rises to between 0.9% and 1.4% of declared value, depending on destination.

Export customs clearance is our standard service under any Incoterm other than EXW. We file the export pedimento at the port of exit, manage prior permits when the product requires them (for example textile products with export quotas or products subject to sanitary regulation), and hand the client the electronic equivalent of the DEX. For operations under the client's IMMEX program, we act as subcontractor of the operation and the pedimento is signed by the client's customs broker; our production records serve as operational backup.

Carta Porte 3.0 is the CFDI complement that documents the transport of the goods from our plant to the point of delivery. It is issued the moment the cargo leaves our warehouse and carries the client's tax ID, the origin and destination address, the cargo type, weight and declared value, plus the carrier and operator data. For urban shipments within the same city the Carta Porte is generated automatically; for interstate or international shipments the complement is validated in the SAT system before the border crossing and is attached to the corresponding CFDI. Without a valid Carta Porte 3.0, the CFDI is not deductible for the client, so we issue and deliver it the same day of dispatch.

Frequently asked questions about Incoterms

What logistics managers, customs brokers and procurement teams most often ask about cross-border shipments from Mexico.

Which Incoterm do you recommend for shipments within Mexico?

DAP delivered at the client's premises is the most common. For clients with their own fleet or carrier contract we prefer EXW, because the client controls the transport and reduces the final cost. Under DAP we deliver with stamped Carta Porte 3.0 and optional cargo insurance.

And for shipments to the United States or Canada?

DDP to the client's warehouse, assuming the import clearance and entry taxes. For clients with their own customs broker at destination we use DAP at the border or FCA at our Mexican plant, depending on where the client wants to take over.

Who pays the Mexican export clearance?

We do, under any Incoterm other than EXW. Under EXW the client can run their own clearance if they prefer, but we recommend keeping it inside our operation because it cuts time and removes a documentary friction point.

Is cargo insurance mandatory?

It is mandatory under DDP, DAP and every term where we carry the main risk. Under EXW or FCA the client decides. When we insure, the policy covers physical damage, total and partial theft, and verifiable shortlanded quantities at delivery.

How does Carta Porte 3.0 work?

It is the CFDI complement that documents the transport: origin, destination, cargo type, weight, declared value and carrier/operator data. We issue it the day of dispatch and attach it to the freight CFDI. Without a valid Carta Porte the CFDI is not deductible.

Can you ship by sea?

Yes, for bulky or heavy orders where air freight is prohibitive. We run FCL and LCL from Manzanillo, Veracruz and Lázaro Cárdenas to Long Beach, Houston, Rotterdam and Hamburg. Typical transit is 12 to 18 days door to door, depending on final destination.

What happens if the cargo arrives damaged?

The report is filed within 48 hours of delivery, with photographic evidence and an incident report with the carrier. Under DAP or DDP we open the claim with our insurer and process the replacement or refund as the case requires. Under EXW or FCA the client files directly with their insurer.

Need us to define the Incoterm for your next shipment?

Send us the destination, the estimated volume and the product type. We come back with the Incoterm options, the transport cost, the insurance premium and the transit time.